bdok Casino Terms and Conditions

2.1 Registration Requirements

• You must be at least 21 years old at the time of registration.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided during registration — name, date of birth, mobile number, email — must be accurate and up to date.
• Opening an account using a false or someone else's identity is strictly prohibited.

2.2 Identity Verification (KYC)

To ensure security at bdok, members may be asked to verify their identity at any time. This process may require submission of a copy of a national ID card, passport, or other government-issued identification. Withdrawals may be held until verification is complete.

2.3 Account Security

It is entirely your responsibility to keep your login credentials — username and password — secure. If you notice any suspicious activity on your account, you must notify the bdok support team immediately. You must not share your account details with anyone.

3.1 Deposit Methods and Limits

Accepted deposit methods: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for each method is ৳500. Once a deposit is successfully completed, it is credited to your account.

3.2 Withdrawal Methods and Timeframe

Accepted withdrawal methods: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5–30 minutes. However, additional time may be required if verification is in progress or if an unusual transaction is detected.

3.3 Transaction Integrity

• Only deposits from a payment account registered in your own name are accepted.
• Transactions through third-party accounts are prohibited.
• If suspicious financial activity is detected, bdok may temporarily suspend the account pending investigation.

4.1 Welcome Bonus

A 120% bonus is available on your first deposit at bdok, up to a maximum of ৳20,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a deposit of ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200, and ৳1,200 × 15 = ৳18,000 must be wagered before a withdrawal can be made.

4.2 Weekly and Special Bonuses

The bdok Weekly Deposit Festival bonus offers up to 50% of the deposit amount as a ৳10,000 bonus, with a wagering requirement of 20x. The bdok Slot Fun Reward offers up to 75% of the deposit amount as a ৳15,000 bonus, with a wagering requirement of 25x. The bdok Cricket Excitement Bonus offers up to 60% of the deposit amount as a ৳12,000 bonus, with a wagering requirement of 22x.

4.3 General Bonus Rules

• You cannot claim a new bonus while another bonus is active on your account.
• Bonuses are for use on your own account only and cannot be transferred.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirements have been met.
• If an attempt to collect bonuses fraudulently is detected, the account may be closed.
• bdok reserves the right to modify or cancel any promotional offer at any time without prior notice.

5.1 Fair Gaming

All games at bdok are operated fairly and impartially. Using any software, bots, scripts, or automated methods to play games is strictly prohibited. Violation of this rule will result in immediate account closure and the balance may be forfeited.

5.2 Technical Issues

If any technical error or disruption occurs during a game, the bdok support team must be notified immediately. If the outcome of a game is uncertain due to a server error, bdok will make a decision based on its records, and that decision will be considered final.

5.3 List of Prohibited Activities

• Creating or using multiple accounts.
• Following artificial betting patterns to obtain bonuses.
• Colluding with other members to influence game outcomes.
• Operating an account using a false identity or false information.
• Harassing, demeaning, or threatening other members on the bdok platform.

6.1 Cashback Calculation Method

Weekly cashback is calculated based on the net loss for that week (total losses minus total wins). For example: a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 in cashback.

6.2 Cashback Rates by Tier

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

6.3 VIP Benefit Conditions

Advancement to a VIP tier depends on regular gaming activity. bdok considers active participation for progression to higher tiers. If minimum activity is not maintained within a set period, the VIP tier may be reduced. VIP benefits are non-transferable.

7.1 Sharing Information with Third Parties

bdok never sells members' personal information to third parties for commercial purposes. However, where legally required or necessary to prevent fraud, relevant information may be shared with the appropriate authorities.

8.1 Self-Limit Setting

Members can set their own deposit limits, betting limits, and session time limits. There is also an option to temporarily suspend an account for a set period if needed.

8.2 Self-Exclusion Option

If a member feels that their gaming habits are becoming uncontrollable, they can contact the bdok support team to request a permanent or temporary self-exclusion. This decision will be acted upon respectfully.

9.1 Account Closure by bdok

bdok reserves the right to close or suspend an account without prior warning in the following circumstances:

• If any clause of these terms is violated.
• If evidence of fraudulent or deceptive activity is found.
• If operation of multiple accounts is proven.
• If unusual activity is detected in financial transactions.
• If the member is proven to be a minor.

9.2 Account Closure by Member

Any member may close their account voluntarily by contacting the bdok support team. Before closing the account, please ensure clarity on any active bonus wagering requirements and available balance.

10.1 How to File a Complaint

• First, notify the support team directly via 24/7 live chat.
• A detailed complaint can be sent by email — support is available in both Bengali and English.
• Attaching relevant screenshots or transaction details with your complaint will speed up the process.

10.2 Final Decision

In disputes regarding game outcomes or server records, the information stored in bdok's records will be considered final. For issues arising from technical errors, bdok will consider reasonable compensation.

11.1 Service Availability

bdok strives to provide uninterrupted service, but the service may be temporarily disrupted due to maintenance, technical upgrades, or unforeseen circumstances. bdok will not be directly liable for financial losses arising from this.

11.2 Internet and Device Issues

bdok will not be liable for losses caused by a game session being interrupted due to internet disconnection, device failure, or power outage. However, the outcome of any ongoing bet will be determined according to server data.

12.1 Language

These terms are written in Bengali and Bengali is the authoritative version. In the event of any conflict between a translation and the Bengali version, the Bengali version shall prevail.

12.2 Severability of Terms

If any clause of these terms is found to be unenforceable, the remaining clauses will remain in effect. The unenforceable clause will be replaced with the closest valid provision.

12.3 Entire Agreement

These terms, the Privacy Policy, and any special conditions applicable to specific services together form the entire agreement between bdok and the member. Anything stated previously, whether verbally or in writing, is superseded by this agreement.

12.4 Contact

If you have any questions about these terms, please contact the support team via bdok's 24/7 live chat or email. Support is available in both Bengali and English.

Support email: [email protected]