bdok Privacy Policy
This document explains how your personal information is collected, why it is used and how it is kept safe on the bdok platform.
Introduction and Scope
bdok is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy applies to the bdok website, mobile application and all related services.
When you register, log in or use any service on the bdok platform, you are considered to have agreed to the terms set out in this policy. Other matters related to using bdok's services are described in detail in our Terms and Conditions.
This policy has been prepared in a clear and easy-to-understand format so that you have a full understanding of your rights and bdok's responsibilities. If any changes are made to this policy, they will be published on the platform and registered users will be notified.
Information We Collect
Certain information is collected from users only to the extent necessary to operate the bdok platform. This information falls into two main categories:
2.1 Information You Provide Directly
Information you provide yourself during registration and account management:
- Full name, date of birth and gender
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket or bank account information)
- Messages and attachments sent when contacting support
2.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device identification data
- Browser type, operating system and device model
- Date, time and session duration when accessing the platform
- Game play history, bets and transaction records
- Data from cookies and similar tracking technologies
2.3 Information Received from Third Parties
Additional information may sometimes be collected from trusted third parties for identity verification or fraud prevention purposes. This information is used only for the specific purpose and is not shared elsewhere.
How We Use Your Information
bdok uses collected information only for the following purposes:
- Creating accounts, verifying identity and managing secure logins
- Processing deposits, withdrawals and other financial transactions
- Running gaming services and improving your experience
- Sending bonuses, promotions and personalised offers (subject to your consent)
- Detecting suspicious activity and fraud to keep accounts secure
- Running the customer support team and resolving issues
- Identifying and fixing technical problems on the platform
- Complying with applicable regulations and meeting legal obligations
bdok never sells your information to advertisers or third parties. Use of data is always limited to the purposes listed above.
Data Storage and Security
Protecting your information is one of bdok's top priorities. To this end, we apply the following technical and administrative measures:
4.1 Technical Security
- Data transmission is secured through SSL (Secure Socket Layer) encryption
- Stored data is held using industry-standard encryption methods
- Vulnerabilities are addressed through regular security audits and system updates
- Accounts are protected through two-factor verification (OTP)
4.2 Data Retention Period
Data is retained while an account is active and for a set period after closure to meet legal requirements. Financial transaction records are kept in accordance with applicable regulations. Data that is no longer needed is securely deleted once its purpose has been fulfilled.
4.3 Administrative Security
Only authorised staff are granted access to the data they need for specific tasks. All staff are bound by strict confidentiality agreements and receive regular training on data protection.
Data Sharing Policy
bdok does not share your information with third parties for any commercial purpose. However, information may be shared in the following limited situations:
5.1 Service Providers
Only the necessary information is shared with selected providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification and other essential services. These providers work under our instructions and with a commitment to confidentiality.
5.2 Legal Obligations
If we are required to disclose information under a court order, a lawful request from a law enforcement agency or an applicable legal obligation, we will do so. In such cases, no more information than is required will ever be disclosed.
5.3 Responsible Gaming
Limited information may be shared with responsible gaming organisations when necessary for user safety. To learn more, read our Responsible Gaming Guidelines.
Cookie Policy
Cookies and similar technologies are used on the bdok website and app. Cookies are small data files stored on your device that help improve the functionality of the platform.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Collect statistics to understand platform usage and make improvements
6.2 Cookie Control
You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working properly.
Your Rights
As a user of the bdok platform, you have the following rights regarding your own information:
- Right to Access: You can find out what information is held about you
- Right to Rectification: You can request that incorrect or outdated information be corrected
- Right to Erasure: In certain circumstances, you can request that your information be deleted
- Right to Opt Out of Marketing: You can request that promotional communications be stopped
- Right to Object to Processing: You can object to your information being used for specific purposes
To exercise these rights, contact our customer support team. We offer support in Bengali and English via 24/7 live chat.
Minors' Privacy
bdok strictly does not provide services to anyone under the age of 21. Age is verified at registration and information about anyone under 21 is never knowingly collected or stored. If a minor's information is accidentally collected, it is deleted as soon as it is identified and the relevant account is closed.
If a parent or guardian suspects that their minor child has registered on bdok, they are requested to contact our support immediately.
International Data Transfers
In some cases, information may be processed on servers located outside Bangladesh as required to deliver our services. Regardless of where information is processed, the protections described in this privacy policy are maintained. Applicable security measures are ensured for all international data transfers.
Policy Changes and Contact
bdok reserves the right to update this privacy policy at any time. For significant changes, registered users will be informed by email or platform notification. Changes will be considered effective from the date they are published.
If you have any questions or concerns about this privacy policy, please contact us. To learn more about us, visit the bdok About Us page.
Contact Information
- Email: [email protected]
- Live Chat: 24/7 direct support (Bengali and English)